Service Commitment Policy

At Shameless Promotion, LLC, we are committed to providing responsive, high-quality support services to our clients. This policy outlines our standard service delivery timelines, support options, and expedited service availability.

1. Standard Support Clients

• Commencement Timeline: Services will begin within 10 business days of an approved work request.
• Completion Timeline: Projects will be completed within 10 business days after commencement, unless otherwise specified or agreed to in writing.
• Business Hours: Standard support hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time.
• Urgent Requests:
  • If a client requires work to be completed outside of standard business hours or faster than standard timelines, Shameless Promotion, LLC will make reasonable efforts to accommodate the request.
  • Expedited services are also available and have an expedited service rate of 1.5× the normal hourly rate, which will be communicated and agreed upon before work begins.

2. Premium Support Clients

• Commencement Timeline: Services will begin within 5 business days of an approved work request.
  
  
• Premium Support Requirements:
  
  
  • Clients must enroll in an ongoing Premium Support Plan.
  • Plans start at a minimum of 1 hour per month at the Client’s hourly rate, which secures priority service and covers 1 service hour. 
  • Additional service time beyond the included hours will be billed at the agreed hourly rate.
    
    
• Premium Benefits:
  
  
  • Priority scheduling for all work requests
  • Faster turnaround times
  • Direct access to a dedicated support manager
    
    
• Urgent Requests: Work requested outside of standard business hours or requiring faster delivery than Premium timelines may be subject to expedited service rates. Premium Support clients receive priority scheduling for expedited work and may have expedited fees waived when availability allows.

3. General Terms

• All work requests must be submitted in writing (email or client portal).
• Delivery timelines are based on the date of formal approval, not the date of initial inquiry.
• Unless otherwise agreed, all deliverables will be provided electronically.

Cancellation or alteration of a work request must occur before the commencement of work to avoid charges.